Production Time

Standard production time is 5 business days; large orders may require an additional production day. That means it generally takes 5 business days + shipping time for you to receive your item(s).  Please note that if all personalization info isn't included at the time that you place your order, your production time will likely be delayed.  

Our hours of operation are Monday through Friday, 9:00am – 5:00pm CEST (Paris time); French Vintage Prints is closed on weekends and Swiss bank holidays. Orders received after 5 pm EST, on weekends or on bank holidays will be processed the following business day and will ship 5 business days after that. 

If you have any questions about this policy or when you can expect your order to ship, please email anne@frenchvintageprints.com

Change Requests

Should you need to make a change to your order after it has been placed, please email me immediately at anne@frenchvintageprints.com. Changes can only be made up until the point that production on an item begins, which can be a few minutes. Once production has begun, it is impossible to make further changes.  Please note that changes made to an order at any point along the way will likely delay your production time and may incur additional charges.

Shipping

You may choose your shipping method at checkout. PLEASE NOTE that, due to COVID-19, no shipping services currently guarantee their delivery times. Actual delivery times may be longer than the estimated times. We are unable to offer refunds due to a package being delivered late as the time it takes USPS and UPS to deliver a package is completely beyond our control.

Orders that qualify for free shipping will be shipped via the least expensive shipping service, typically USPS First Class Mail.

Cancellations and Returns

Should you wish to cancel an order, please email me a anne@frenchvintageprints.com as soon as possible.  Cancellations are accepted only until production has begun, which usually takes less than 1 hour.

Once production begins, it is no longer possible to cancel or refund an order. Returns will only be accepted if they are due to a production error and announced within 7 days after delivery. If your item is defective, we will gladly replace it. Please contact us before initiating a return.